Firestone Complete Auto Care
Oil change service · Atlanta
2460 N Druid Hills Rd NE, Atlanta, GA 30329
About
Located at 2460 N Druid Hills Rd NE in Atlanta, Firestone Complete Auto Care provides a range of maintenance services, including oil changes, tire rotations, and alignment work. The facility serves as a local option for drivers seeking routine vehicle upkeep and mechanical repairs in the Druid Hills area. Customer experiences at this location have been notably varied. Some patrons report positive interactions, highlighting efficient service and helpful staff members who have assisted with tire pressure checks and specific maintenance needs. Conversely, other visitors have expressed frustration regarding extended wait times, communication challenges, and concerns over the consistency of the service provided. With a 3.9 out of 5-star rating based on hundreds of reviews, the shop remains a polarizing destination where the quality of the customer experience can depend significantly on the nature of the visit and the specific team members on duty.
Reviews Firestone Complete Auto Care
Customer experiences at this location are highly polarized, with some patrons praising the staff for helpfulness and efficiency while others report significant delays and poor workmanship. Recurring complaints highlight issues with long wait times, aggressive upselling, and technical errors during routine maintenance.
Strengths
- Helpful and friendly staff
- Efficient service for some customers
Weaknesses
- Excessive wait times
- Aggressive upselling of services
- Poor communication regarding vehicle status
- Inconsistent quality of mechanical work
Best for
Customers with fleet vehicles or those who have established long-term relationships with specific staff members.
Opening hours
- Friday
- 7 AM–7 PM
- Monday
- 7 AM–7 PM
- Sunday
- 8 AM–5 PM
- Tuesday
- 7 AM–7 PM
- Saturday
- 7 AM–6 PM
- Thursday
- 7 AM–7 PM
- Wednesday
- 7 AM–7 PM